Terms and Conditions – Me! by Eva Böllinghaus 2026

This English version is provided for your convenience. In the event of any discrepancy, the German version shall prevail (Section 3). References to German statutes (BGB = German Civil Code) remain as in the original.

Part 1 – Scope and Applicable Law

Section 1 Provider and Scope

1. These General Terms and Conditions apply to all contracts between you and me:

Eva Böllinghaus, Me! by Eva Böllinghaus, trading under the brand Personality & Style, Gartenstraße 6, 58452 Witten, Germany, email: mail@personality-and-style.com

2. They apply regardless of whether the contract is concluded via my website, via checkout (ThriveCart), by email, by messenger, by phone or in person at my studio.
3. Any deviating terms on your part apply only if I expressly agree to them in text form.
4. The version of these terms valid at the time of your booking applies.

Section 2 Consumer and Business Client

1. A consumer is any natural person who enters into a contract predominantly for private purposes (Section 13 BGB).
2. A business client is any natural or legal person or partnership with legal capacity who, when entering into the contract, acts in the exercise of their commercial or independent professional activity (Section 14 BGB).
3. If you book as a business client, you confirm this when booking and provide your business details. Business clients have no statutory right of withdrawal.
4. Provisions in these terms that apply only to consumers are marked as such.

Section 3 Applicable Law and Contract Language

1. The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
2. If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection of mandatory provisions of the country in which you have your habitual residence.
3. The contract languages are German and English. In the event of discrepancies between the language versions, the German version shall prevail.

Part 2 – Services, Conclusion of Contract and Payment

Section 4 My Services

1. In particular, I offer the following services:
   • Color analysis (e.g. Signature Color Confidence) at my studio, at your location or online
   • Style and type consultation as a single session (e.g. Style Spark)
   • Coaching programs over several weeks or months (e.g. Elevated Style Confidence, VIP Style Mastery)
   • Personal shopping and accompaniment at photo shoots
   • Life coaching, on its own or integrated into a program
   • Physical materials such as the color passport and style book that form part of the consultation
   • Digital products such as guides, e-books and online courses
   • Live and online events
2. Content, scope, duration, location and price are set out in the respective service description on my website, at checkout or in my individual offer. This service description forms part of the contract.
3. I owe expert advice and guidance, not a specific result (contract for services).

Section 5 Conclusion of Contract

1. My offers on the website, on social media and in promotional emails are non-binding.
2. Booking via checkout: by clicking the order button, you make a binding offer. The contract is concluded when you receive the booking confirmation by email.
3. Individual offer: if I send you a written offer by email or messenger, the contract is concluded when you accept it in text form.
4. Booking at the studio: if we conclude the contract in person at my studio, it is concluded upon your signature.
5. After conclusion of the contract, you will receive the contract text, these terms and the service description by email.

Section 6 Prices

1. All prices for consumers are final prices including statutory VAT.
2. For business clients, I also state the net price.
3. For clients outside Germany, VAT may differ in accordance with statutory rules. The amount shown at checkout or in the offer, in the currency stated there, is binding.
4. Travel costs are governed by Section 10.
5. Discounts and promotional offers apply only for the stated period or quantity.
6. Please check with your tax adviser whether the service is tax-deductible for you.

Section 7 Payment

1. Accepted payment methods are those offered at checkout (e.g. credit card, PayPal) and, for individual offers, bank transfer.
2. Payment is due upon conclusion of the contract or, in the case of an invoice, within the period stated on it.
3. You will receive access to programs and digital content once payment has been received, or for installment plans once the first installment has been received.
4. You will receive invoices as a PDF by email.

Section 8 Installment Payments

1. I offer installment payments for certain services. I will inform you before booking of the number, amount and due dates of the installments and of any higher total price.
2. Paying in installments is not a cancellation option. You owe the agreed total price.
3. You may pay the outstanding amount early, in full or in part, at any time.
4. If you are in arrears with at least two consecutive installments, in whole or in part, and do not pay within a further period of two weeks set in text form, the entire outstanding amount becomes due immediately.

Section 9 Late Payment

1. In the event of late payment, statutory rules apply, in particular default interest and reimbursement of reasonable collection costs.
2. As long as you are in default with a payment due, I may withhold further services, in particular pause access to program content. I will notify you in advance in text form. Your entitlement to the service remains once you have paid.
3. If your bank reverses a payment for reasons attributable to you, you bear the resulting bank charges.
4. You may only set off claims that are undisputed, have been finally established by a court or arise from the same contractual relationship.

Part 3 – Appointments, Cancellation and Term

Section 10 Place of Service and Travel Costs

1. In-person appointments take place at my studio, at your location or at an agreed venue (e.g. shops during personal shopping). Online appointments take place via Zoom or a comparable tool.
2. Appointments at your location are included in the price up to 20 km from my studio. Beyond that, I charge EUR 0.50 per kilometer driven (approx. EUR 0.80 per mile), for the outward and return journey.
3. For appointments requiring travel by plane or train, I charge travel and accommodation costs at actual cost. I will agree the amount with you in advance in text form.
4. For online appointments, you are responsible for a stable internet connection, camera, microphone and good lighting. Lighting in particular affects the result of a color analysis.

Section 11 Scheduling

1. We schedule appointments together by email, booking tool or messenger.
2. Appointments within a program must be taken within the program term.
3. If you arrive late, the appointment is shortened accordingly. After 30 minutes of delay without notice, the appointment is deemed not attended.

Section 12 Cancellation and Rescheduling by You

I reserve the agreed time exclusively for you and cannot reallocate it at short notice. Therefore:

1. Each appointment may be rescheduled free of charge once.
2. Cancellations and rescheduling must be made in text form (email or messenger). The time of receipt by me is decisive.
3. For single appointments, the appointment value is the agreed price. For programs, it is the appointment’s proportionate share of the total price.
4. Within a program, an appointment canceled at short notice is forfeited. The program fee remains due and is not charged additionally.
5. You may name a substitute to take the appointment, provided the service is not tailored to you personally.
6. You remain free to prove that I suffered no loss or a lower loss. I do not charge travel costs under Section 10 for canceled appointments.
7. In case of illness with a medical certificate, we will reschedule the appointment once free of charge, even at short notice.
8. Your statutory right of withdrawal as a consumer (Part 4) remains unaffected.

Section 13 Cancellation by Me

1. If I have to cancel an appointment for good cause (e.g. illness), I will offer you a replacement appointment promptly.
2. If no replacement appointment is possible within four weeks or reasonable for you, I will refund the appointment value.
3. I will only reimburse further costs, such as travel or accommodation already booked, if I caused the cancellation intentionally or through gross negligence.

Section 14 Program Term

1. The term of a program is set out in the service description. It begins with the first appointment or with access to the program content.
2. The program ends when the term expires. Ordinary termination during the term is excluded. Both parties retain the right to terminate for good cause.
3. If you do not attend appointments or use content within the term, the agreed price remains due. Missed appointments and content are part of the program. They are neither refunded nor made up, except where rescheduled in time under Section 12.
4. Online content is available to you during the term and, where stated, beyond it.
5. Where announced, I will provide recordings of group calls afterwards. There is no entitlement to live participation or repetition.

Section 15 Crediting of Entry Services

1. If, after your Signature Color Confidence appointment or one of its variants, you book the Elevated Style Confidence program within 30 days, I will credit the price paid for it in full towards the program price.
2. In this case, the entry service already forms part of the program. The program term under Section 14 therefore begins with the entry appointment, not with the booking of the program. The days between the entry appointment and the program booking count towards the term.
3. The 30-day period begins on the day after the entry appointment. The date of booking the program determines compliance.
4. Further credits apply only if expressly stated in the service description or in my offer.

Part 4 – Right of Withdrawal (Consumers Only)

Section 16 Right of Withdrawal

1. If you, as a consumer, conclude a contract online, by email, messenger or phone, you have a statutory right of withdrawal of 14 days. Details are set out in the withdrawal information in the annex.
2. If we conclude the contract in person at my studio, there is no statutory right of withdrawal.
3. As a business client, you have no statutory right of withdrawal.
4. You may declare your withdrawal by email, by post or, for online bookings, via the withdrawal function (“Withdraw from contract” button) on my website.

Section 17 Start of Services Before the Withdrawal Period Ends

1. My support begins immediately after booking: you receive your personal questionnaire and your preparation email, I evaluate your answers individually and prepare your appointments.
2. So that I can start straight away, you expressly confirm when booking:

“I expressly request that Eva Böllinghaus begin performing the service before the withdrawal period expires. I am aware that, if I withdraw, I owe compensation for the services provided up to that point, and that my right of withdrawal expires once the service has been performed in full.”

I will confirm your consent by email after booking, together with these terms and the withdrawal information.

3. If you withdraw afterwards, you pay a proportionate amount for the services provided up to the withdrawal. It is calculated according to the share of services provided in relation to the total scope of the contract. Appointments already held, the individual evaluation of your questionnaire and materials handed over, such as the color passport or style book, are included.
4. If the service is performed in full within the withdrawal period, for example a color analysis as a single appointment, your right of withdrawal expires.

Section 18 Digital Content

1. For digital content you receive immediately after purchase, your right of withdrawal expires if, before purchase, you expressly agree that I begin providing it before the withdrawal period ends and confirm that you thereby lose your right of withdrawal.
2. You will receive confirmation of your consent by email.

Part 5 – Collaboration, Rights and Confidentiality

Section 19 Your Participation and Personal Responsibility

1. The result of my consultation depends on your participation. This includes completing the questionnaire in full, attending appointments on time and implementing the recommendations.
2. You make your own decisions, for example about purchases during personal shopping. You conclude purchase contracts directly with the respective shop. The shop is responsible for goods, prices and exchanges.

Section 20 Coaching Is Not Therapy

1. My coaching is not psychotherapy or medical treatment and does not replace medical or psychotherapeutic treatment.
2. If you are receiving medical or psychotherapeutic treatment, please check with your practitioner beforehand whether coaching is appropriate.
3. If I find that coaching is not suitable for you, I may end it. In that case, I will refund amounts already paid for services not yet provided on a pro rata basis.

Section 21 Rights of Use for Materials and Content

1. All materials, videos, audio files, PDFs, guides, templates and course content are protected by copyright.
2. You receive a simple, non-transferable right to use, download and print them for your own purposes.
3. Passing them on to third parties, publishing them or using them for your own consulting work is only permitted with my prior consent in text form.
4. You may only record live calls, appointments or events with my consent.
5. Uses permitted by law remain unaffected.

Section 22 Confidentiality

1. I treat everything you entrust to me during our collaboration as confidential. This also applies after our collaboration ends.
2. Confidentiality also applies to you. Our work together relies on a protected space in which every woman can open up.
3. In group formats, you undertake to keep to yourself everything you learn about other participants. This includes in particular their names, appearance, photos, their personal, professional and family situation, and everything they share in calls, chats, groups or at events. You will not pass this information on to third parties, whether verbally, in writing or on social media.
4. The same applies to personal information about me that I share with you during our collaboration, for example about my private life, my family or my story. It stays between us.
5. You may neither take nor share screenshots, photos, video or audio recordings of calls, chats and groups showing other participants or me.
6. These obligations apply during our collaboration and indefinitely thereafter.
7. If you breach these obligations, I may exclude you from the program under Section 28. For each culpable breach, you also owe me a contractual penalty. I will determine its amount at my reasonable discretion, depending on the severity of the breach. In the event of a dispute, the competent court may review its appropriateness. The contractual penalty will be credited against any damages. Further claims, in particular for injunctive relief and damages, are reserved.
8. You may speak and write openly about your own experience with me and your own results at any time. This includes honest reviews. It does not include personal information about other participants or me.
9. Information that is already public or whose disclosure is required by law is not confidential.

Section 23 Photos and Videos

1. I take and use photos and videos of you, such as before-and-after images, solely to document your consultation.
2. Publication, for example on my website or social media, only takes place with your separate written consent. You may revoke this consent at any time with effect for the future.

Section 24 Data Protection

How I process your personal data, including during online appointments via Zoom, is set out in the privacy policy on my website.

Part 6 – Liability and Final Provisions

Section 25 Liability

1. I am liable without limitation for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.
2. In cases of slight negligence, I am only liable for breach of essential contractual obligations. These are obligations whose fulfillment makes the performance of the contract possible in the first place and on whose fulfillment you may rely. In that case, liability is limited to the foreseeable damage typical for this type of contract.
3. My recommendations are tailored to you but do not replace legal, tax or health advice.
4. I am not liable for disruptions of the internet, Zoom or third-party platforms for which I am not responsible. Online appointments that cannot take place will be rescheduled.
5. These rules also apply to my vicarious agents.

Section 26 Live Events

1. Minimum and maximum numbers of participants may apply to live events. If the minimum number is not reached, I may cancel the event up to 14 days in advance and will refund the full price.
2. Travel, accommodation and catering costs are not included in the price unless stated otherwise.
3. I am liable for items you bring only in accordance with Section 25.

Section 27 Force Majeure

1. Force majeure means external events that cannot be averted even with the utmost care, such as natural disasters, war, pandemics or official orders.
2. For the duration of the impediment, both parties’ obligations to perform are suspended. We will inform each other without delay.
3. Where possible, we will move appointments to after the event or hold them online.
4. If the impediment lasts longer than three months, either party may terminate the contract in text form. Services already provided will be invoiced. I will refund advance payments for services not provided within 14 days.

Section 28 Termination for Good Cause

1. Either party may terminate the contract without notice for good cause.
2. I may terminate without notice and without prior warning, and end an ongoing appointment immediately, if you treat me or other participants disrespectfully, insultingly, threateningly or in a harassing manner.
3. After a warning in text form, I may exclude you from the program without notice if you use group formats for advertising, sales or client acquisition on your own or another’s behalf, approach other participants for your own offers, or repeatedly disrupt the program.
4. If I terminate because of your conduct, services already provided remain due. For services no longer provided, I am entitled to compensation for the loss caused by the early termination (Section 628 (2) BGB). I will offset amounts already paid against this.
5. If I terminate for another good cause that does not lie in your conduct, I will refund amounts paid for services not provided on a pro rata basis.

Section 29 Amendments to These Terms

Amendments to these terms apply only to future contracts. For ongoing programs, amendments apply only if you expressly agree to them in text form.

Section 30 Place of Jurisdiction and Dispute Resolution

1. If the client is a business client, the place of jurisdiction for all disputes is Witten, Germany.
2. For consumers, the statutory places of jurisdiction apply.
3. I am neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Section 31 Final Provisions

1. If any provision of these terms is invalid, the remainder of the contract remains valid. The invalid provision is replaced by the statutory provision.
2. Side agreements and amendments must be in text form. Email is sufficient.

Version 2 · As of October 2026

Annex – Withdrawal Information and Withdrawal Form

Note on the draft: only the German model text under Annex 1 to Art. 246a EGBGB is legally binding. This translation is for information only.

Withdrawal Information

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform me (Eva Böllinghaus, Me! by Eva Böllinghaus, Gartenstraße 6, 58452 Witten, Germany, email: mail@personality-and-style.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). If you booked online, you may also use the “Withdraw from contract” function on my website. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, I shall reimburse all payments received from you without undue delay and in any event no later than fourteen days from the day on which I am informed of your decision to withdraw from this contract. I will carry out such reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise with you. In any event, you will not incur any fees as a result of such reimbursement.

If you requested that the provision of services begin during the withdrawal period, you shall pay me an amount proportionate to what has been provided until you informed me of your withdrawal from this contract, in comparison with the full coverage of the contract.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.

To: Eva Böllinghaus, Me! by Eva Böllinghaus, Gartenstraße 6, 58452 Witten, Germany, email: mail@personality-and-style.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*) / the sale of the following goods (*):

• Ordered on (*) / received on (*):
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.